Shipping policy

 

Shipping Policy

 


Last Updated: Sep 17th 2025


Thank you for shopping with More Than Just Smoke. Please review our Shipping Policy carefully before placing your order. By making a purchase, you agree to the terms outlined below.

 

 

1. Processing Times

 

 

  • Orders are typically processed within 1–3 business days after payment is received.

  • Orders placed on weekends or holidays will be processed the next business day.

  • You will receive a confirmation email with tracking information once your order has shipped.

 

 

 

2. Shipping Methods & Delivery

 

 

  • We ship using trusted carriers such as USPS, UPS, or FedEx.

  • Standard delivery times are typically 3–7 business days within the continental United States.

  • Expedited shipping options may be available at checkout.

 

 

 

3. Shipping Restrictions

 

 

  • We only ship to addresses within the United States.

  • Certain products cannot be shipped to specific states or regions due to local laws. It is your responsibility to know and comply with your state’s regulations.

  • We do not ship to P.O. Boxes for age-restricted items.

 

 

 

4. Shipping Rates

 

 

  • Shipping rates are calculated at checkout based on your location and order weight.

  • Free shipping promotions may be offered from time to time and will be clearly stated on our website.

 

 

 

5. Order Tracking

 

 

  • Once your order ships, you will receive an email with tracking information.

  • Please allow up to 24 hours for tracking updates to appear.

 

 

 

6. Incorrect Addresses

 

 

  • Customers are responsible for providing accurate shipping details.

  • We are not liable for orders shipped to incorrect or incomplete addresses provided by the customer.

  • If your order is returned to us due to an incorrect address, you may be responsible for reshipping fees.

 

 

 

7. Lost or Damaged Packages

 

 

  • We are not responsible for lost or stolen packages once they are marked as delivered by the carrier.

  • If your package arrives damaged, please contact us within 7 days of delivery with photos of the damaged items and packaging.

 

 

 

8. International Shipping 

 

 

  • At this time, we do not offer international shipping.

  • International orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer.

 

 

 

9. Contact Us

If you have questions about shipping, please reach out:

📧 ignitelabrea@gmail.com

📍 302 N La Brea Ave, Los Angeles CA 90036